Contact information

Contact Pawbrio

We are a small UK team and a real person reads every message. We reply within two working days, Monday to Friday.

Customer service
Email: support@pawbrio.co.uk
Returns and faulty items: returns@pawbrio.co.uk
Phone: 07957 458362 (Monday to Friday, 9am–5pm)

Please include your order number if your message is about an existing order. You can also use the contact form on our Contact Us page or track a parcel on our Track Your Order page.

Business details
Business address: Office 1, Izabella House, 24–26 Regent Place, Birmingham, B1 3NJ, United Kingdom. This is not a returns address; return instructions and the correct address are sent by email once a return is approved.

Delivery and returns
Free tracked UK delivery on every order, usually arriving within 4–9 working days. Unused items can be returned within 30 days of delivery. See our Shipping Policy and Return and Refund Policy for full details.